Frequently Asked Questions
Everything you need to know about your Von Dutch experience.
How do I know if my Von Dutch apparel is authentic?
Every authentic Von Dutch product features high-quality embroidery, branded interior labels, and a unique holographic serial number on the hangtag to ensure you are receiving genuine heritage streetwear.
What is your return policy for limited edition drops?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that some exclusive collaborations may be marked as final sale.
How long will it take for my order to ship?
Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary by location and customs processing.
Do you offer international shipping?
Yes, Von Dutch ships to most countries worldwide. Shipping costs and estimated delivery windows are calculated at checkout based on your specific region and local duties.
How should I care for my Von Dutch trucker hat?
To preserve the shape and quality of your trucker hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying to protect the structured crown and mesh.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay for a flexible shopping experience.